Ignore These at your Peril: Adaptability and Decentralized Decision-Making
Adaptability: In the Car Shop industry, work flows to them -- from customers walking in with their car problems, everyday, 7 days a week -- without knowing in advance what is required. These folks have the ability to create an unknown output from an unpredictable input. They have a system that is designed for adaptability: a flow-based system. A system with prioritized work flow vis-à -vis resource capacity. Yes, I cannot just walk in and demand for my car to be fixed right away at that moment. They always have a work in process all the time, and, on top of…