An Example of a Queue

Here is an example of a queue that I have been part of as one of the buyers in queue at Starbucks today! One of their baristas told us — their valued customers in queue — that their system had to undergo a maintenance … at peak hour !

Not cool…

I guess there is good reason for it… more than what the barista was telling us. Sometimes, one has to ‘Stop the production line’ to make wrong things go right … regardless of the queue that builds up as a result.

This ‘Stop the work!’ applies to Lean-Agile as well… when key people are not executing at par as to what is expected of them in their role, then it is a problem… fix it… stop all work if need be.

By Clarence Galapon

CE, MBA, Lean Agile Coach, Trainer, Teacher, SPC, RTE, PSM, PMI-ACP, PMI-PBA, PMP, CC, ABNLP NLP (Neuro Linguistic Programming) Practitioner, NLP Coach, NLP Trainer, Practical Psychologist, Life Coach, Software Executive, Entrepreneur, Author, Investor, and Innovator with a Creative, Lean, Agile, and Wander mindset.


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