Ignore These at your Peril: Adaptability and Decentralized Decision-Making

Adaptability:  In the Car Shop industry, work flows to them  — from customers walking in with their car problems, everyday, 7 days a week — without knowing in advance what is required. These folks have the ability to create an unknown output from an unpredictable input. They have a system that is designed for adaptability: … More Ignore These at your Peril: Adaptability and Decentralized Decision-Making