Kanban and the various Classes of Service (CoS)
Two establishments that I have seen and exploited their four Classes of Service (CoS) are: car shops, and fast food restaurants with drive throughs. Classes of service are: Expedited ... these are the 'Urgent and Important' things ... the cost of delay is high! Fixed date ... these are the 'important but not urgent'... but will be urgent soon Standard... these are the 'First In First Out' (FIFO) Intangible... not important and not urgent ... for now. At a car shop, you may wait for your car (they sort of work it in and expedite it for you); you may…