Category: Thought

‘Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job!’

‘Institute a vigorous program of education and self-improvement… a continuous, relentless and never ending improvement.’

‘Remove barriers that rob each and every knowledge worker of his/her right to pride of workmanship. Right to produce quality goods and services he/she can

‘Eliminate quotas, management by objectives, by numerical goals. Substitute it with leadership’

‘Eliminate slogans, exhortations, and target for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships… as the