Category: Thought

‘Put everybody in the company to work to accomplish the transformation. The transformation is everybody’s job!’

‘Institute a vigorous program of education and self-improvement… a continuous, relentless and never ending improvement.’

‘Remove barriers that rob each and every knowledge worker of his/her right to pride of workmanship. Right to produce quality goods and services he/she can

‘Eliminate quotas, management by objectives, by numerical goals. Substitute it with leadership’

‘Eliminate slogans, exhortations, and target for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships… as the

‘Break down barriers between departments. Break down silos. People in research, design, sales and production must work as a team… to foresee problems of production

‘Drive out fear, so that everyone may work effectively. No one can put in his/her best performance unless he/she feels secure and safe…not afraid to

‘Adopt and institute leadership. The job of management is not supervision… it’s leadership.’

‘Institute training on the job… this is for leaders, managers, and new employees … for them to learn about the company. Managers and leaders must

‘Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease total/ overall cost’

‘End the practice of awarding business on the basis of price tag. Without adequate measure of quality and service, business drifts to the lowest bidder…

‘Cease dependence on inspection — usually after the fact — to achieve quality; instead, build quality into the product in the first place…when it is

‘We all must learn our roles and responsibilities, and take on leadership’

‘Create constancy of purpose toward improvement AND innovation of product and service, with the aim to become competitive and to stay in business, and to