'Remove barriers that rob each and every knowledge worker of his/her right to pride of workmanship. Right to produce quality goods and services he/she can be proud of given the right environment, processes and tools.'
'Eliminate slogans, exhortations, and target for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships... as the bulk of the causes of low quality and low productivity belong to the system owners and thus lie beyond the power of the workforce.'
'Break down barriers between departments. Break down silos. People in research, design, sales and production must work as a team... to foresee problems of production and in use that may be encountered with the product or service.'
'End the practice of awarding business on the basis of price tag. Without adequate measure of quality and service, business drifts to the lowest bidder... low quality and high total cost being the inevitable result. Instead, minimize total cost!' Translate this 'minimize cost' to 'optimum batch size' ... see below. When automation is used, the transaction cost is lower; when batch size is smaller, the transaction cost is lower. Total cost on both instances is minimized. The holding cost remains steady.
'Cease dependence on inspection -- usually after the fact -- to achieve quality; instead, build quality into the product in the first place...when it is being built... at the code and component levels with the people creating the solution.'