Classes of Service — Work Flow Management for Kanban Part II

Day 21 of ‘Stay at home’ order.

Here is the second installment: Visualizing the “Work Flow” vis-a-vis the Classes of Service (CoS).

Using the Cost of Delay (CoD) as the prioritizing scheme [for understanding the demand and maximizing value delivered] and considering the team’s capacity are keys to success. Work Flow management with Kanban is a cinch: 1) visualize the “work flow” using CoS; 2) prioritize work [demand] using CoD; 3) pull work as team capacity allows.


By Clarence Galapon

CE, MBA, Lean Agile Coach, Trainer, Teacher, SPC, RTE, PSM, PMI-ACP, PMI-PBA, PMP, CC, ABNLP NLP (Neuro Linguistic Programming) Practitioner, NLP Coach, NLP Trainer, Practical Psychologist, Life Coach, Software Executive, Entrepreneur, Author, Investor, and Innovator with a Creative, Lean, Agile, and Wander mindset.

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