Evolve in Culture, Practices, and Outcomes
KMM has 7 maturity levels, grouped under three major evolution zones — Survival, Fit-for-purpose, and Evolutionary.
Zone 1: Survival (Maturity Levels 0 to 1)
Level 0 – no awareness of flow or process
work is chaotic
no explicit policies
“We do whatever it takes to get things done!”
Level 1 – Team-focused
Basic Kanban Board
Team starts limiting WIP (work-in-process)
Basic service delivery awareness emerges
“We can see our work and start controllling chaos”
Zone 2: Fit-for-purpose
Consistency, flow, and Customer Value
Level 2 – Customer Driven
Services defined and managed to meet customer needs
Feedback loops and flow metrics appear
Leadership supports service-oriented thinking
“We deliver predictability to satisfy our customers”
